Thank you for shopping at Jungle Junction! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase we offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
-
Your item must be unused and in the same condition that you received it.
-
The item must be in the original packaging and/or have the original tags still attached.
-
To complete your return/exchange, we require a receipt or proof of purchase and a RMA (Return Merchandise Authorization) number or EMA (Exchange Merchandise Authorization) number.
-
Only regular priced items may be refunded, sale items cannot be refunded.
-
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exempt Goods
The following are exempt from refunds and exchanges:
Process
We only replace items if they are defective or damaged. If you need to return an item, please email customer service explaining why the return is necessary at design@junglejunctioncreations.com to obtain an Exchange Merchandise Authorization (EMA) or a Return Merchandise Authorization (RMA) number. After receiving a EMA/RMA number, place the product securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Jungle Junction
Attn: Returns
PO BOX 593
Gray Court, SC 29645
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund/exchange. Please allow at least 3 business days from the receipt of your item to process your return. Upon approval, your refund/exchange will be processed, and a replacement item will be shipped to you or a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.If you have done all of this and you still have not received your refund yet, please contact us at design@junglejunctioncreations.com
Shipping
The product must be sent to the following Address…
Jungle Junction
Attn: Returns
PO BOX 593
Gray Court, SC 29645
You will be responsible for paying for your own shipping costs for returning/exchanging your item.Shipping costs are non-refundable! If you receive a refund, the cost of original shipping will not be refunded.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.Please see, we cannot guarantee that we will receive your returned item.
